Professional Development → Excel at the Job

Conflict Resolution & Negotiation Skills (CRNS (PT) - 0308)

Every great negotiator must know how to resolve conflict because almost every negotiation in business, as in life, is just one stage in a longer-term relationship. Not only can great conflict resolution skills help you to avoid weakening a good relationship, but they can also transform a pretty good partnership into a robust and productive one by building a common foundation.

Master the art of managing conflict by understanding when it might provide strategic advantage and when it might undermine your control. Being prepared when entering a negotiation will allow you to focus on the issues and common interests of each party, resulting in an interestbased effective negotiation, as well as positive, long-lasting relationships.

This session teaches participants how to turn every situation into a mutually beneficial outcome for all parties and how to professionally handle a disagreement. At the end of this session, the participant will be able to:
• Discover ways to reduce or resolve conflict
• Master techniques for managing conflict
• Identify elements of negotiation
• Clinch the deal!
  • Content will be released the first day of class.
Completion rules
  • All units must be completed