Effective negotiators understand that conflict resolution is essential, because most negotiations—whether in business or everyday life - are simply one moment in a much longer relationship. Strong conflict‑management skills not only prevent damage to valuable partnerships, they can also elevate a good working relationship into a resilient, high‑performing one by establishing shared understanding and trust.

This session explores how to recognize when conflict can be used strategically and when it may jeopardize your influence. By entering negotiations prepared and grounded in the interests of all parties, participants learn to stay focused on core issues, uncover common ground, and build agreements that support long‑term, mutually beneficial relationships.

Course Goals:

• Identify practical strategies to reduce or resolve conflict
• Apply proven techniques for managing disagreements
• Recognize the key components of effective negotiation
• Confidently close an agreement that works for everyone

Minimum recommended computer requirements: 

Camera/speakers (audio)

CPU 2 x 1.8GHz 32-bit (x86) 4 x 2.4GHz 64-bit (x64)

RAM 4 GB 8 GB